All customer information provided when checking out with your order is kept strictly private.
The personal contact information is used exclusively for sending you your order.
After your order has been sent, your information is not kept any longer.
I never give or sell any customer information to anyone.
Maja Lava produces jewellery in small quantities.
The pieces that are in stock will be sent to you within 3 working days.
When not in stock, a piece will be made when you order it. Please allow 15 working days for sending the item.
If you have a special date that your piece needs to be ready, contact me via email.
In the Netherlands
The shipping in Netherlands is free above €99,-
Order under €99,- the shipping costs €5 / €8 (insured) both with Track & Trace code
The packages are sent with UPS and PostNL.
Express delivery (within three days or more) is possible with UPS.
Costs for within Europe are around €45 when you want your piece to be delivered within three days. Let me know if you want your piece to be shipped Express.
Be aware that shipping to international destinations may be subject to local customs fees or duties. Every country has different procedures for incoming packages. I don’t have the information on customs of duties and cannot estimate these charges. Please check with the proper local authorities before placing an order.
If your country is not listed for shipping when checking out, please send me an email and I will see that the package still does arrive to you. The shipping price will vary depending on the destination.
If you would like to return your item, you can send me an email within 7 days after you received your order.
The returning item should be in the same condition as you received it (not been used).
Shipping costs will not be refunded.
Please note that the custom made pieces can not be returned.
The prices are subject to change without prior notice.