All customer information provided when checking out with your order is kept strictly private.
The personal contact information is used exclusively for sending you your order.
We never give or sell any customer information to anyone.
Maja Lava produces jewellery in small quantities.
Nevertheless we do have certain pieces in stock. These ones will be sent to you within 3 working days.
When not in stock, a piece will be made when you order it. Please allow 15 working days for sending the item.
If you have a special date that your piece needs to be ready, contact us via email.
In the Netherlands
The shipping in Netherlands is free above €99,-
Order under €99,- the shipping costs €8,60 (with Track & Trace code, insured)
We send post with DHL and PostNL.
Be aware that shipping to international destinations may be subject to local customs fees or duties. Every country has different procedures for incoming packages. Maja Lava does not have information on customs of duties and cannot estimate these charges. Please check with the proper local authorities before placing an order.
If your country is not listed for shipping when checking out, please send us an email mentioning the country your order has to be shipped to. The shipping price will vary depending on the destination.
If you would like to return your item, you can send us an email within 7 days after you received your order.
The returning item should be in the same condition as you received it (not been used).
Shipping costs will not be refunded.
Please note that the custom made pieces can not be returned.